Refund policy

 

All eligible returns must be processed within 7 days of receiving the order.

To place a return, or if you are having trouble making a return within the 7 day timeframe, please reach out to allie@kulgra.com

Your order # must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded.

We have a strict no returns policy with any Custom Products including but not limited to Place Cards, Acrylic Cards, Wedding Stationery, Drink Stirrers, Cake Toppers, and Signage. We will not accept the return of items which are deemed to be ‘’change of mind’’.

In the event you have received the wrong order, or there is something wrong with your order, please contact us at info@kulgra.com within 48 hours of receipt of the items.

If your order is damaged in transit, please send us a message and photo of the item(s) and the packaging within 48 hours of your item being marked as 'delivered' by the carrier. We will work with you to either provide a refund or a replacement of the item(s). 

We ask that you keep the packaging for postal insurance purposes. In the case that you cannot provide a photo of the item(s) and the original packaging (including the box and internal packaging materials), we will not be able to provide you with a refund or replacement. 

Any claims regarding damaged items after 48 hours will not be considered for a refund or replacement.